Internal Consumption Problems and Solutions for Printing Enterprises

For any printing company to be invincible in market competition, its primary condition is to have a complete management system, combine high-quality employee groups, operate production processes in an efficient and coordinated manner, and control production at the lowest cost.

However, in many companies, various departments and departments in the company will often push each other out and interfere with each other. They will even be led by the subjective factors of personal emotions. This inevitably leads to inefficiency and excessive internal consumption. The first-line production employees do not have a clear direction of production guidance. At the same time, grassroots management has a blind and passive working mentality, so that companies are in serious internal friction and drag on the final profit.

In response to such serious practical problems, printing companies must take a high degree of attention, focus on resolving the hidden dangers from the overall situation, and make a substantial improvement on the current problems of the company. First of all, it is recommended that printing companies should establish the company's principle of gravity. The so-called principle of enterprise's center of gravity refers to the fact that the various departments of the company should focus on the productivity that can be converted into benefits in the process of actual profits of the enterprise, usually referring to the production department. In any printing company, the investment in the heavy head must be in the production equipment, the production cost consumed in the heavy head must also be in the production process, the turning point that can maximize the benefit must be in production. Therefore, the company must clearly understand the characteristics and structure of its own company and the actual production conditions in the formulation of rules and regulations, and avoid blind reference and obedience. As the so-called speed is not reached, only step by step, in the continuous improvement in learning while doing in order to find out a law that belongs to the company's own development, that is, how to coordinate the full use of the company's production capacity. In the printing companies, there are frequent complaints about the quality of the business department.

For such complaints, first of all, one point must be made clear: In the current and future business philosophy, “customer-centric” must be long-term adherence, but the application of this law must be flexible. First of all, companies must aim for profitability. In particular, for a private company, only profit can survive. Therefore, when the business department is handling customer satisfaction, it must have the concept of creating customer value. The so-called creation of customer value can be divided into product value and non-product value. After the product's price positioning, non-product value includes customer service, so that the customer's request meets at the right time, so when the printing company handles how to improve the customer's actual income, the business department salesman must learn to control the customer's expectations, with their own professional knowledge Lead the customer's subjective intentions. As a result of product competition, customers’ awareness of rights protection is improving, and customers’ requirements are bound to become higher and higher. If companies want to increase customer satisfaction, they can reasonably predict and grasp customer’s expected expectations, combined with the actual level of the company. Do not blindly improve customer expectations. Take into account the company's own reasonable and legitimate interests are not hampered. Do not blindly follow the customer's requirements as long as the customer places an order, or mislead the customer's expectations with a lack of knowledge of the production process. The ultimate loss caused by this will still be borne by the company. The reasonable requirements for the customer should be fully met, and the enterprise should maximize the satisfaction of the customer on the premise of safeguarding their own interests; while the unreasonable requirements of the customer, the company should take remedial measures, in many ways to find out what causes the customer to do so Claim. If the clerk is misled, he should promptly improve and correct it. If it is the customer's factors that communicate in time and take ingenious measures to deal with the technology and persist in implementation, can the customer strengthen the trust of the company to ensure the interests of the company.

In the daily production, the friction between the business department and the production department is usually caused by the following aspects, thereby increasing the internal consumption of the company:

A: Delivery cycle, especially in the loose singles, often appears in urgent orders to disrupt production arrangements and increase production time. If the business department reasonably combines production cycles before placing orders, it will greatly improve the status quo and improve production arrangements. Great effect.

B: The sample drafts are unclear, and the requirements are unique. In the printing process, color drafts, unprepared or unstandardized rubber drafts often appear. The salesman often specifies on the work order which color stripe to follow, and which one to follow. It is impossible to actually achieve actual printing, and this phenomenon has repeatedly occurred, and repeated occurrences have caused great obstacles to printing production. Machines often try to achieve this. The unique requirements, such as adding or subtracting printing from the film, grinding the PS plate partially, or adding unstamped rubber-coated backing papers, have greatly affected the production efficiency. Business departments often fail to meet the requirements of their products by processing complaints or reprints, which greatly increases the psychological pressure of first-line production employees, and they become afraid to let go of their hands and feet, and even include various supervisors because they fear that they cannot afford to pay compensation. Responsibility, but a great obstacle to production efficiency, but if the business sector can be flexible to deal with such issues, the effect will be just the opposite.

C: It is slow to respond to quality problems in the process of design, production, or publication. It fails to cooperate with good production. For example, the problem of film should be carefully checked and checked before reaching the production department. Can these problems be addressed in the production process? The flexible and flexible handling of problems will greatly affect non-production time.

D: The practice of printing presses and other people to look like is avoided. The customer is God but the company must also make profits. If the colleagues in the business department can cooperate well, in line with the idea of ​​focusing on the printing press, the time for coordination is good, and the final benefit is still the company.

E: The salesman must understand and understand the manufacturing process and customer's reasonable requirements before placing the order, and specify in written form on the construction sheet, and submit the oral statement to the billing group to prevent the loss of the list. For a pendulum, the sloppy style of turning around is a must, because only detailed information and complete information can ensure smooth production.

F: Products with objections to internal production should be treated with the interests of the company, internal education as the main focus, internal consumption as a bogey mentality, technically flexible handling of different orders and different customer groups, combined with internal production management of the company. The follow-up solution will be a win-win situation for the company.

The understanding of quality and the trust of the company, the company's employees should have a clear idea, indeed a good product does not rely on quality inspection but by manufacturing out, but often in the production process can not avoid quality problems, The most fundamental outcome is: how to treat and how to solve, not how to target. There is a law of employing people in modern enterprise management: employees cannot be tolerated to make mistakes and take a tolerant attitude toward employees to make mistakes. This sentence is contradictory in writing but flexible in application. When a company formulates a system, it will require all its employees to do their best to do their jobs properly and not to violate the company's rules and regulations. However, in the process of implementation, employees cannot fail to make mistakes. If an employee commits heavy penalties when he has an error, that is to say, taking strict measures, it will only backfire. This will cause the employees' rebellious mentality and be harmful to the long-term development of the company. Therefore, when employees make mistakes, they should be tolerant, deal with them correctly, identify the mistakes and the quality of life, combine appropriate punishment measures, and skills training to deal with the problems. This can often motivate employees and find the root cause of the problem. This is exactly the so-called human nature. People-oriented management.

Any management personnel and first-line production staff should have the “concept of doing the right thing” instead of staying in: “doing things right”. The difference between these two sentences is that the former has the correct thinking and the mind can distinguish things. Whether it is correct or not before deciding to implement and provide timely feedback, the latter is only carried out without correct thinking. Therefore, the company’s top management as a corporate decision maker should observe the company’s employees, establish a reasonable employee elimination system, and improve employees’ awareness of job crisis so as to stimulate their own potential and give full play to the coordination and cooperation capabilities of individuals and departments. These will have a lasting effect on the entire enterprise. Development provides strong guarantees.

(Author/Hangzhou Yingtian Express Printing Co., Ltd. Deng Haiwei)